Deliveries Policy

Booking could not be simpler. All you need to begin is your student registration number and size measurements. Size charts for both the gown and mortarboard cap are attached for your convenience, and information on how to measure your height and head circumference can be found further on in our FAQ.

You can book your graduation robes after you have registered for your ceremony, from 24^th September 2018. The deadline for booking your robes in advance is 16^th November 2018. If you do not book your robes in advance, we cannot guarantee their availability. 

You should wear smart clothes to your graduation ceremony; jeans and trainers are not acceptable. Robe-makers like ourselves normally recommend clothing that accentuates the traditional gown. For men, suit jackets help to puff out the shoulders, giving the hood more security. Shirts with visible top buttons are highly recommended as well, as they attach to the hood via a loop, anchoring the hood and preventing it from slipping back. For ladies, low-cut tops provide less security for the hood. Again, some form of shirt with a top button is highly recommended. Please also ensure you wear appropriate footwear for walking up and down the stage steps.

For both height and head size you should use a device that cannot be stretched, such as a tape measure. Wrap the tape around the widest part of the head. This is usually just above the eyebrows around to the widest part of the back of the head. Measure this at least 3 times and take the largest number. To measure your height, take off your shoes, socks and any headwear. Stand with your back straight, preferably against a wall, and with your feet together. Either have somebody else mark the highest point of your head on the wall with a pencil, or place a box on your head, hold it there, and mark the wall underneath it with a pencil. Then simply measure from the floor to the pencil mark with a measuring tape.

You can collect your graduation attire from The Terrace Restaurant, situated in Devonshire House in the Forum Building, at the following times:

10am Ceremonies: from 5pm-7pm the day before, or from 8am on the day of the ceremony

2pm Ceremonies: from 10am on the day of the ceremony

All purchases will be dispatched no later than 10 days before your ceremony and be delivered by courier to your specified delivery address. 

Yes. Many people prefer to extend their hire, allowing them to take their own pictures with their graduation attire once the ceremony has concluded. This costs an extra £25 and gives the student an extra 7 days with the gown, hood and cap. A prepaid envelope is included, allowing you to send the gown back to us hassle-free.

If you have hired your graduation attire for the day, please return it by 6pm on the day of your ceremony to the Terrace Restaurant.

If you have paid for extended hire of your graduation attire, please use the pre-paid envelope provided to return your gowns within 7 days of your ceremony.

Paying for your order could not be simpler. Just enter your card details online after checking out. A list of payment methods we accept can be found further on in the FAQ. Orders can be taken over the phone by calling 01234 673001 but will be subject to a £5.00 admin charge.

Here is a list of all payment methods we accept:

• American Express
• Mastercard
• Maestro
• Visa
• Visa Debit
• Solo
• JCB Paypal

For any queries regarding the orders themselves, you can contact us [email protected] or call us on 01234 673001.

Yes. You will receive a confirmation email with all your details and useful information about your ceremony. We recommend you print this out and take it with you to your graduation ceremony. If you do not receive this email, make sure to check that you have entered the correct email address, and check your spam folder.

Yes. The first port of call would be to email us at [email protected] with the issue you are facing and contact details. Generally, if you have made a mistake with the size of your gown or cap, you should not worry, we will have plenty of spares available on the day. Anything you have already paid for will require changes to be made manually over the phone, if this is the case, we shall phone you using the contact details left on the email. This would include refunding an order or change the gown day hire to an extended hire, or even purchase.

When you are signing in online, there is a ‘Request a Password’ button just under the ‘Submit’ button. Click on the ‘Request a Password’ button, enter the email address you normally use to sign in with Graduation Attire, and we will email you a new password which you can use to reset your old one.

To change your password whilst in possession of your old one, just sign-in as usual, then click the ‘My Account’ button at the top of the page and then click on ‘My Password’. This will bring up a screen that will allow you to change your password.

For more information, please see the University of Exeter Graduation webpages at https://www.exeter.ac.uk/graduation.

The Winter Graduation Ceremonies on Friday 14th & Saturday 15th December 2018 are held the Great Hall, Streatham Campus. The full address is below:

The Great Hall
University of Exeter
Stocker Road
Exeter
EX4 4QJ