Refund Policy



If you cannot attend your ceremony an order can be cancelled up until 7 days before the date of the event. If you are unable to attend the ceremony and do not inform us before before this date we will be unable to provide a refund.

For assistance please call 01234 673001.






F A Q   ↓


Gown Hire

  1. What do I need before I start my booking?
  2. When should I book my graduation attire?
  3. What should I wear under my graduation gown?
  4. How do I measure my height and head size?
  5. Where and when can I collect my graduation attire?
  6. I’ve bought my graduation attire, when will it arrive?
  7. Can I hire for longer than a day?
  8. Where do I return my gown?

Payment

  1. How do I pay for my order?
  2. What payment methods do you accept?

My Account

  1. Who do I contact if I have a query about my order?
  2. Do I receive any confirmation after placing an order?
  3. Can I change my order?
  4. I have forgotten my password to access my details, how do I request a new password?
  5. How do I change my password?

Ceremony

  1. Where can I find out more information about the ceremony and what to expect on the day?
  2. Where is the location of the ceremony?