Terms And Conditions

Thank you for visiting Graduation Attire ("GA").  Please note that everything on this Web Site is subject to these General Terms and Conditions and you should read these before going any further.  You are treated as accepting them by using the Web Site in any way including browsing.  References in these General Terms and Conditions and Conditions of Sale to "we" or "us" mean GA.

All contracts for the purchase of goods are governed by our Terms and Conditions. 

The Web Site was last updated in October 2013


Intellectual Property Rights

All copyright, database rights, trade marks and other intellectual property rights in any and all aspects of the Web Site including but not limited to design, text, graphics, photographs, other images and sound and their selection and arrangement, all software (including but not limited to compilations, underlying source code, and applets) and all other material on the Web Site are owned by GA, or have been licensed to GA by their content and technology providers or other rights holders so that GA can use such material as part of their Web Site.

The information in this Web Site is provided free of charge and on an "as is" basis.  Except for any liability in respect of fraudulent misrepresentation, GA is not liable for any action you may take as a result of relying on any information provided in this Web Site or for any loss or damage suffered by you as a result of you taking this action.


Governing Law and Contract Formation

A contract will not be made bewteen you and GA until GA confirms, by email or official invoice, the particulars of your order and gives you a reference number or invoice number. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you when you are able to access it.  Acceptance by GA does not preclude its right to cancel an order in the event that it finds it is unable to fulfil the contract and is subject to your cooling off period and cancellation terms.


Disclaimer as to information on Web Site

The information in this Web Site is provided free of charge and on an "as is" basis.  Except for any liability in respect of fraudulent misrepresentation, GA is not liable for any action you may take as a result of relying on any information provided in this Web Site or for any loss or damage suffered by you as a result of you taking this action.

GA uses reasonable efforts to make sure that all material and information contained on the Web Site is correct but, subject to the above statement about fraudulent misrepresentation:

GA does not accept any liability for any error or omission in the material or information;

All material and information contained on the Web Site is only provided for the purpose of providing information about GA and the products and services it supplies.

If the Web Site includes links to external web sites.  These links are provided in order to help you find out further information and to gain access to third party services and products quickly and easily.  GA is neither responsible nor liable for the content of these web sites.


Changes to terms and conditions

GA reserves the right to make any changes to these General Terms and Conditions. By browsing the Web Site you are accepting that you are bound by the then current General Terms and Conditions and if you choose to buy or hire products you should check these each time you revisit the Web Site.

Variations to these General Terms and Conditions or the Terms and Conditions of Sale, shall only be effective if posted on this Web Site in accordance with the above paragraph or where specifically accepted and agreed by us in writing.

Our head office details & address:

Graduation Attire
Viking Building
2 Caxton Road
MK41 0HT

For all customer enquiries please email [email protected]



These Terms and Conditions of Sale govern all products you enter into a contract to purchase on this Web Site ("Products" and a "Contract" respectively).  These terms are specific to Products but Contracts are also governed by the General Terms and Conditions which you should also read.  Variations to these Terms and Conditions of Sale shall only be effective if posted on this Web Site or where specifically accepted and agreed by us in writing.


Supplier of Products

The Products you purchase will be supplied by GA which is located at the head office address detailed above.


Description of Products

Every care has been taken to describe the Products on this Web Site accurately, but variations in actual goods may occur.



The copyright of all original images on this website will be retained by Graduation Attire Limited with Graduation Attire reserving the right to full, unlimited and worldwide copyright for all images. This means that photographys can be used for personal display purposes only and may not be copied, published or reproduced in any way or on any medium without the permission of Graduation Attire Limited.


GA is not VAT registered. The prices of Products appear to be stated inclusive of VAT because the software package used does not allow for prices exclusive of VAT. However, these are the prices exclusive of VAT. No VAT will be charged on any purchases until GA becomes VAT registered. The prices are subject to change without notice.


Input of Incorrect Information

We cannot accept any liability for any failure to comply with specific instructions stated on this Web Site or for any incorrect information provided by the customer.


Stock and Delivery Dates

We cannot guarantee permanent or continuous availability of all Products. Non-stock items will be ordered in and will therefore carry longer delivery times to stock items. They will be dispatched as soon as they are available.


Delivery address

We will deliver Products to the address you supply when ordering on the Web Site. We are not responsible for any delay in delivery caused by the unavailability of someone to take personal delivery of the Products. It is your responsibility to contact the post office or relevant courier company as applicable to arrange the collection or delivery of Products that could not be delivered because you were unavailable.


Delivery charges

Standard UK Delivery is free. Next day delivery is available at an additional £6.00. Items ordered past 12:00 Noon may not be dispatched on the same day.


Cancellation Period

After entering into a Contract we will send you an email (to the email address you supply when ordering on the Web Site) confirming details of the Products and the Contract. You will then have a "Cancellation" period during which you have a right to cancel the Contract without charge. You may exercise that right by notifying us by email at [email protected]  or by writing to us at the head office address above. Following such notice you must return the Products covered by the cancelled Contract undamaged to us.  You are responsible for the costs of returning the Products and we reserve the right to make a charge not exceeding our direct costs of recovering the Products in the event that you do not return the Products or return them at our expense.  Following you exercising your right of cancellation we will refund any payments made by you excepting and subject to any costs of returning the Products.  The right to cancel will end seven days after your purchase is received.


General guarantee and returns policy


If you are not satisfied with any Product, please return it to us along with details of your Contract (date, product, your name) and we will, at our choice and subject to the Product being unused and in a resaleable condition, either exchange it or provide you with a refund. You should return any such Products to Graduation Attire, 119 Wendover Drive, Bedford, MK41 9SS.  You are responsible for the costs of returning the Products which must be recorded or registered. We will process returns as soon as they arrive. We reserve the right to charge an administration fee of £5 administration per order if outside cancellation period.


Our Cancellation Period

We will aim to fulfil Contracts, however if this is not possible, we will contact you via email within 72 hours of sending you a Confirmation email and you will receive a full refund or an alternative product. 



When sending a return, you must take reasonable care to see the Product reaches us undamaged and we therefore strongly recommend that you send it by recorded or registered post.


Statutory rights

The rights of cancellation and refund and any limitations on those rights expressed in these terms and conditions do not affect your statutory rights.

Refunds for Products purchased on this Web Site can only be credited to the Paypal account, credit or debit card originally used to make the purchase.  If we are unable to put the refund through on this card for any reason, we will contact you on the email address supplied by you to discuss alternative arrangements.


Amendments to Contracts

If you would like to amend an order, we will consider it but are not obliged to do it. if agreed by GA, an administration charge of £5 will be charged per order. 



GA's total liability for any claim howsoever arising shall not exceed the price of the Products supplied by GA to you.  GA shall not be liable for any loss arising from a breach of contract, negligence or in any other way.


Payment for Products will be made via the Web Site in accordance with the procedure explained in the Web Site.


Delay and failure to perform

GA shall not be liable for any breach of any Contract which arises by reason of any delay in performing, or any failure to perform, any of its obligations in relation to any Product, if the delay or failure was due to any cause beyond its reasonable control.

The RNN Group is what’s known as ‘the controller’ of the personal data you provide to us.

We need to know your basic personal data in order to provide you with details regarding your interaction with the RNN Group, it will also be used by the Group’s analysis services, where appropriate. We will not collect any personal data from you that we do not need in order to provide and oversee services to yourself.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. We shall not disclose the information you entrust us with to third parties except where we have a statutory or contractual duty to do so (including to your employer, if sponsored), where you have given prior approval or where an official RNN Group third party data sharing agreement exists.

The RNN Group will use your name and email address to inform you of our future offers and similar products or services. This information is not shared with third parties and you can unsubscribe at any time via phone, email or on our website.

If at any point you believe the information we process about you is incorrect, you can request to see this information and even have it corrected or deleted, simply email [email protected] outlining your specific requirements.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter for you, please email [email protected] with full details of the complaint.

More information on the RNN Group Data Protection framework can be found on our website, www.rnngroup.co.uk

F A Q   ↓

Gown Hire

  1. What do I need before I start my booking?
  2. When should I book my graduation attire?
  3. What should I wear under my graduation gown?
  4. How do I measure my height and head size?
  5. Where and when can I collect my graduation attire?
  6. I’ve bought my graduation attire, when will it arrive?
  7. Can I hire for longer than a day?
  8. Where do I return my gown?


  1. How do I pay for my order?
  2. What payment methods do you accept?

My Account

  1. Who do I contact if I have a query about my order?
  2. Do I receive any confirmation after placing an order?
  3. Can I change my order?
  4. I have forgotten my password to access my details, how do I request a new password?
  5. How do I change my password?


  1. Where can I find out more information about the ceremony and what to expect on the day?
  2. Where is the location of the ceremony?